Cancellation Policy

Subscription & Cancellation Policy

Last Updated: June 19, 2026

Zoomies offers certain products on a subscription basis for your convenience. This policy explains how subscriptions work, how billing is handled, and how you can cancel.

1. Enrollment

  • Subscription details, including price, billing frequency, and renewal terms, are clearly displayed before you complete your order.

2. Billing & Payment

  • By enrolling, you authorise us to charge your selected payment method on the recurring schedule you chose (e.g., monthly).
  • Subscription charges include product cost, applicable taxes, and shipping fees (if any).
  • If a payment fails, we may retry the charge or suspend your subscription until updated payment information is provided.

3. Renewals

  • Subscriptions automatically renew at the stated frequency (e.g., monthly) until cancelled.
  • You will be billed on the renewal date unless you cancel in advance.
  • Renewal reminders may be sent via email before your billing date, depending on your location and applicable law.

4. Cancellation

  • You may cancel your subscription at any time.
  • To avoid being charged for the next cycle, cancellations must be made at least 48 hours before the next scheduled billing date.
  • Cancellations can be made:
    • By logging into your customer account and managing your subscription directly, or
    • By contacting us at info@tryzoomies.com.
  • Once cancelled, you will not be billed again. Any orders already processed will be shipped and are covered under our Refund Policy.

5. Returns & Refunds

  • Subscription orders are subject to the same conditions as one-time purchases under our Refund Policy, including our 90-day money-back guarantee.
  • Refunds apply only to returned products in line with our policy; subscription charges already processed are not refundable once an order has shipped.

6. Modifications

  • You may update your subscription details (e.g., change delivery frequency, pause shipments, or update payment method) by logging into your account or contacting our support team at info@tryzoomies.com.

7. Contact Us

If you have questions about your subscription, billing, or cancellation, please contact us:

Email: info@tryzoomies.com

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Can I use NB-1 alongside my dog's medications? +

NB-1 contains natural compounds (NMN, NAD+, CoQ10, and Resveratrol) and is not known to interact with common veterinary medications. That said, every dog is different — if your dog is on prescription medication, we recommend checking with your vet before adding any new supplement. Most owners use NB-1 alongside existing treatments as a cellular support layer, not an immediate replacement.

Is NB-1 suitable after surgery? +

NB-1 supports muscle cell energy and recovery at the mitochondrial level, making it a strong complement to physio and hydrotherapy programmes. It won't interfere with surgical recovery, but loop in your vet or rehab specialist if your dog is in an active post-op protocol.

How often should I give NB-1? +

Once daily. Consistent daily use is what drives results.

How do I give it? +

Add the dropper directly to your dog's food or water. It can be given with or without a meal — most owners find mixing it into food is the easiest habit to build.

How do I work out the right dose for my dog? +

Dosage is based on your dog's weight, once daily:

  • Small (under 10kg) — ½ dropper per day. One bottle lasts ~120 days.
  • Medium (10–25kg) — 1 dropper per day. One bottle lasts ~60 days.
  • Large (25–40kg) — 1.5 droppers per day. One bottle lasts ~40 days.
  • Giant (40kg+) — 2 droppers per day. One bottle lasts ~30 days.

Give it with food for best results.

Is NB-1 only for senior dogs? +

NB-1 is formulated for dogs experiencing muscle decline, low energy, or reduced mobility — which most commonly affects dogs aged 7 and over. It can be used in younger dogs with similar symptoms, but if your dog is healthy and active with no signs of decline, it may not be necessary. When in doubt, ask your vet.

What is your refund policy? +

We offer a 90-day money-back guarantee. If you're not satisfied with the results, contact us within 90 days of purchase and we'll make it right. Less than 1% of customers ever ask for a refund — but the option is always there.

Does it need to be refrigerated? +

No refrigeration needed. Store in a cool, dry place between 15–30°C (59–86°F). Keep out of direct sunlight and away from heat sources. Once opened, use within 90 days.