Return Policy
Refund Policy
Last updated: June 19, 2026
At Zoomies, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with international consumer protection standards.
1. Eligibility for Returns and Refunds
We accept returns or refund requests for most physical products within 90 days of delivery. To be eligible for a return, your item must meet the following conditions:
- It must be unused and in the same condition you received it.
- It must be in its original packaging.
- It must be accompanied by a valid proof of purchase such as an order number or receipt.
Exceptions that are not eligible for return or refund include the following:
- Perishable goods such as supplements if unsealed.
- Gift cards.
- Health and personal care items that have been opened.
- Final sale or clearance items as marked.
2. How to Initiate a Return or Refund
To begin a return or refund request, contact our support team at:
Email: info@tryzoomies.com
We will email you the return address once you have contacted us. Please wait for confirmation and instructions before sending any item back. Items sent back without prior authorization may not be eligible for a refund.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, we will issue a refund to your original method of payment within 5 to 10 business days, depending on your bank or payment provider.
Refunds are issued for the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable.
4. Exchanges
We replace items only if they are defective, damaged upon arrival, or incorrect. To request an exchange, contact us at info@tryzoomies.com with a description and photo of the issue within 7 days of receiving your order.
5. Late or Missing Refunds
If you have not received your refund yet, please do the following:
- Check your payment account or bank statement again.
- Contact your credit card provider or payment service, as processing times may vary.
- If after 10 business days you still have not received your refund, contact us at info@tryzoomies.com for further assistance.
6. International Orders
Customers outside of our shipping regions are responsible for any return shipping costs unless the item is defective or incorrect. Duties, customs fees, and import taxes are non-refundable.
If a package is undeliverable and returned to us due to refusal or an incorrect address, a restocking fee may apply. Shipping costs from the original order will not be refunded.
7. Disputes and Chargebacks
Before filing a chargeback or payment dispute, please contact our support team to allow us to resolve the issue directly. We are committed to resolving all concerns in compliance with Stripe, Klarna, and Shopify Payments policies.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@tryzoomies.com
By placing an order on our website, you agree to the terms outlined in this Refund Policy.
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
NB-1 contains natural compounds (NMN, NAD+, CoQ10, and Resveratrol) and is not known to interact with common veterinary medications. That said, every dog is different — if your dog is on prescription medication, we recommend checking with your vet before adding any new supplement. Most owners use NB-1 alongside existing treatments as a cellular support layer, not an immediate replacement.
NB-1 supports muscle cell energy and recovery at the mitochondrial level, making it a strong complement to physio and hydrotherapy programmes. It won't interfere with surgical recovery, but loop in your vet or rehab specialist if your dog is in an active post-op protocol.
Once daily. Consistent daily use is what drives results.
Add the dropper directly to your dog's food or water. It can be given with or without a meal — most owners find mixing it into food is the easiest habit to build.
Dosage is based on your dog's weight, once daily:
- Small (under 10kg) — ½ dropper per day. One bottle lasts ~120 days.
- Medium (10–25kg) — 1 dropper per day. One bottle lasts ~60 days.
- Large (25–40kg) — 1.5 droppers per day. One bottle lasts ~40 days.
- Giant (40kg+) — 2 droppers per day. One bottle lasts ~30 days.
Give it with food for best results.
NB-1 is formulated for dogs experiencing muscle decline, low energy, or reduced mobility — which most commonly affects dogs aged 7 and over. It can be used in younger dogs with similar symptoms, but if your dog is healthy and active with no signs of decline, it may not be necessary. When in doubt, ask your vet.
We offer a 90-day money-back guarantee. If you're not satisfied with the results, contact us within 90 days of purchase and we'll make it right. Less than 1% of customers ever ask for a refund — but the option is always there.
No refrigeration needed. Store in a cool, dry place between 15–30°C (59–86°F). Keep out of direct sunlight and away from heat sources. Once opened, use within 90 days.