Shipping Policy

Key Shipping Information:

Order Cut-Off Time: 14:00 GMT
Order Processing Time: 1–3 business days (Monday to Friday)
Estimated Delivery Time: 4–6 business days (Monday to Friday)
Shipping Fee: Free shipping on all orders

At Try Zoomies, we aim to deliver your order quickly, safely, and with minimal hassle. Below is everything you need to know about how shipping works.

Order Cut-Off Time
Orders placed before 14:00 GMT will begin processing the same business day. Orders placed after this time will be processed on the next business day.

Processing Time
After your order is placed, our team prepares and packs it within 1–3 business days (Monday to Friday) before dispatch.

Delivery Time
Once shipped, your order is expected to arrive within approximately 4–6 business days (Monday to Friday).

Shipping Costs
We offer free shipping on all orders, with no minimum purchase required.

Shipping Delays
While we work hard to deliver on time, occasional delays may happen due to factors such as high demand, carrier disruptions, or unforeseen logistics issues. If your order is delayed, we will keep you informed. If you have any concerns, please contact us at info@tryzoomies.com.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at info@tryzoomies.com. Include your order number and a clear photo of the issue so we can resolve it quickly.

Order Cancellations
Orders may be canceled only before they are shipped. Once your order has been dispatched, cancellation is no longer possible. However, you may return the item after delivery in accordance with our return policy.

If you have any questions or need assistance, our support team is happy to help.

Customer Support Hours: Monday to Friday, 09:00 to 17:00 GMT
Email: info@tryzoomies.com.

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Can I use NB-1 alongside my dog's medications? +

NB-1 contains natural compounds (NMN, NAD+, CoQ10, and Resveratrol) and is not known to interact with common veterinary medications. That said, every dog is different — if your dog is on prescription medication, we recommend checking with your vet before adding any new supplement. Most owners use NB-1 alongside existing treatments as a cellular support layer, not an immediate replacement.

Is NB-1 suitable after surgery? +

NB-1 supports muscle cell energy and recovery at the mitochondrial level, making it a strong complement to physio and hydrotherapy programmes. It won't interfere with surgical recovery, but loop in your vet or rehab specialist if your dog is in an active post-op protocol.

How often should I give NB-1? +

Once daily. Consistent daily use is what drives results.

How do I give it? +

Add the dropper directly to your dog's food or water. It can be given with or without a meal — most owners find mixing it into food is the easiest habit to build.

How do I work out the right dose for my dog? +

Dosage is based on your dog's weight, once daily:

  • Small (under 10kg) — ½ dropper per day. One bottle lasts ~120 days.
  • Medium (10–25kg) — 1 dropper per day. One bottle lasts ~60 days.
  • Large (25–40kg) — 1.5 droppers per day. One bottle lasts ~40 days.
  • Giant (40kg+) — 2 droppers per day. One bottle lasts ~30 days.

Give it with food for best results.

Is NB-1 only for senior dogs? +

NB-1 is formulated for dogs experiencing muscle decline, low energy, or reduced mobility — which most commonly affects dogs aged 7 and over. It can be used in younger dogs with similar symptoms, but if your dog is healthy and active with no signs of decline, it may not be necessary. When in doubt, ask your vet.

What is your refund policy? +

We offer a 90-day money-back guarantee. If you're not satisfied with the results, contact us within 90 days of purchase and we'll make it right. Less than 1% of customers ever ask for a refund — but the option is always there.

Does it need to be refrigerated? +

No refrigeration needed. Store in a cool, dry place between 15–30°C (59–86°F). Keep out of direct sunlight and away from heat sources. Once opened, use within 90 days.